Total Football: How to contact the customer support service

Total Football is a brand new competitive real-time PVP soccer title. From the house of Gala Sports, it comes with up to 60,000 FIFPro licensed players that allow users to line their team up with top players from across different leagues in the world. The game offers a highly competitive and real-time Player-vs-Player experience as users compete with their set team and tactic against random players, online. With its launch, it has stolen the headlines with players from different corners of the world having decided to try their luck on the global stage and rise through the ranks. The need to contact Customer Support has constantly been rising in Total Football.

Table Of Contents

1. How to Contact via in-game Customer Service option
2. How to Contact the Developer Team Directly

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and various other issues relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Total Football.

How to Contact Total Football customer support 

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Total Football customer service is available to contact anytime to answer the queries from the players. 

There are two ways to contact the customer support team of Total Football. Players can either contact via in-game menu options or, can reach out to the Developers at Gala Sports directly, via their social media handles

How to Contact via in-game Customer Service option

Players must launch the game on their devices and tap on the Start button to launch the Home Screen. Once the in-game home screen has loaded, they must adhere to the steps below:

• Tap on the humanoid icon present on the top right corner of the in-game home screen. This would take you to the in-game Support menu.
• The in-game support menu has two sections, namely, FAQ and Service Record. Under the FAQ section, you will find that the Developers have already addressed the Frequently Asked Queries pertaining to redeem codes, in-game bugs, account-related issues, payment-related issues, and various other categories. To view the solution/fix to a certain query, you just need to navigate to the category under which your issue falls and tap on the relevant question. You will likely find your exact issue over there.

Image via Gala Sports

Reporting a Bug

If your issue persists or you are facing an in-game bug, you need to escalate the case to the Customer Service team. To do so, adhere to the steps below:

• Go back to the FAQ section under the in-game Support menu. Tap on the Contact Customer Service link present at the bottom of the FAQ page.
• This would take you to the Ticket raising page. You will be asked to furnish the following inputs next:
  • The Category of your issue (Choose the one that best describes your issue).
  • Issue Occurring Time
  • A Detailed Description of your issue.
  • Attachments in the form of videos and screenshots for better assistance. (File size should not exceed 20 MB).

Image via Gala Sports

• Once you are done providing all the information asked, tap on the Submit button to successfully Raise a Ticket. You can keep a tab on your Tickets raised under the Service Record section.

It must be noted that the Customer Service team will be active from 9:00 U.T.C to 23:00 U.T.C every day. It would be better if you raise your Ticket during this window.

How to Contact the Developer Team Directly

Another approach could be to reach out to the Developers directly, via their Social Media handles. @TotalfootballOS is the official Twitter handle of Total Football for addressing the queries of users. You can also reach out to the team at @totalfootballmobile which is the official Facebook Page of Total Football. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Read our other Total Football articles here

Still, facing any issues in contacting the Total Football customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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